F.A.Q.

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Frequent questions

How much does it cost and how can I register?

Registration is free and simple: just click on the “REGISTER” button at the top of the page and follow the guided procedure. You will receive an email at the chosen address, containing a link on which you must click to complete and confirm ownership of the email address. Registration will allow you to access the offers and purchase all the products in the catalog. It is advisable to subscribe to the newsletter to stay informed about the latest news and special promotions: click here to register.  

How can I buy a product?

All the products offered on Montalcino Wine Shop can be purchased directly online. Once you have registered on the site, simply select the desired product and follow the purchase procedure, which will accompany you until the completion of your order.

Are my personal information safe?


Montalcino Wine Shop is attentive to privacy and data security and adopts an SSL certificate with the highest level of protection available today for web browsing and extended to all pages of the site: in this way your personal data is always encrypted. You can check the authenticity of the Montalcino Wine Shop protection certificate and its ownership by clicking on the appropriate browser protection section, generally next to the address bar, on the page title or on the status bar. payment information such as credit card data does not pass through and is not processed / stored by Montalcino Wine Shop because it is processed and / or stored directly by the banking system. Montalcino Wine Shop uses the professional payment services Braintree, a company of the PayPal group, Inc., which ensures the consumer maximum protection and confidentiality.

Payment Information

Can I receive the invoice for the product purchased?

Yes, at the time of purchase you can select whether to receive a receipt or invoice. In any case you will receive the selected document via email after payment. In case of non-receipt you can request it by contacting Customer Service via email [email protected] or via chat, or at the phone number 3405354199/3404156482 from Monday to Friday excluding holidays from 9:00 to 13:00 and from 15:00 at 18:00. For this reason you will be asked to enter the Tax Code or VAT number. Can I cancel an order made? You can request the cancellation of the order if it has not yet been processed: contact us by email at [email protected] or via chat or call the number 3405354199/3404156482 from Monday to Friday except holidays from 9:00 to 13:00 and from 15:00 to 18:00. In case of cancellation, the entire amount will be refunded

Can I cancel an order placed?

It is possible to request the cancellation of the order if it has not yet been processed: contact us via email at [email protected] or via chat or call the number 3405354199/3404156482 from Monday to Friday, except holidays from 9:00 am to 13:00 and 15:00 to 18:00 In case of cancellation, the entire amount of the order will be refunded.

Returns

I received a damaged bottle, how can I return it and be reimbursed?

If you receive one or more damaged bottles at your address, immediately contact Customer Support via email at [email protected] or via chat or by calling the phone number 3405354199/3404156482 from Monday to Friday, except holidays from 9:00 to 13 : 00 and from 15:00 to 18:00 You may be asked to send us the bottle to be returned and to send us a picture with the description of the damage in advance to allow us to verify the problem and take action accordingly.

Other questions, how can I contact customer support?

The assistance service is provided free of charge via email [email protected] or by calling 3405354199/3404156482 from Monday to Friday excluding holidays from 9.00 am to 1.00 pm and from 3.00 pm to 6.00 pm.

What happens if an ordered product is no longer available?

In the remote case where an ordered product is no longer available we will refund your order as soon as possible.

What should I do if the product I purchased does not arrive?


You can check the shipping status via the tracking link in your account. In case you need assistance, you can contact us directly by e-mail by writing to [email protected] or via chat or by calling 3405354199/3404156482 from Monday to Friday, except holidays from 9:00 to 13:00 and from 15 : 00 to 18:00